Operations

From gaining access to a concert venue to reading a restaurant or bar menu, quick response codes, more commonly known as QR codes, have made it easier for consumers to make purchases, look for information and connect with brands they …

With a 7,000-square-foot showroom dedicated to outdoor living products, Seashore Ace Home & Outdoor Living is the go-to store for outdoor furniture, accessories, grills and more on the Jersey Shore. Located in Stone Harbor, New Jersey, Seashore Ace services customers …

Getting sick is part of life. For retailers, sick or injured employees can lead to extra costs and a loss of productivity and efficiency. In 2019, the Integrated Benefits Institute found that illness-related work absences cost employers nearly $3,900 per …

According to the 2021 SuperOffice Customer Service Benchmark Report, 62 percent of companies do not respond to customer service emails. Read on to see how companies are failing customers digitally, and learn what you can do to improve your online …

Take a walk through Jared’s Ace Hardware and Crossroads Outdoors, the stores owned by Jake Smith, the new chairman of the board for the North American Hardware and Paint Association. Click here to read the story about Jake and his …

The Society for Human Resource Management (SHRM) released its State of the Workplace Study, which evaluates how organizations handled key workplace challenges last year and looks at the workplace trends for 2022.  The study surveyed human resource professionals and other …

According to the monthly Global Port Tracker report, imports at the nation’s congested container ports are expected to slow during the first half of 2022. The report, released by the National Retail Federation (NRF) and Hackett Associates, found that even …

According to Outgrow, a data analytics and digital marketing company, 56 percent of users would rather use chatbots than call customer support. As chatbots continue to grow in popularity, consider using these best practices on your own chatbot to save …