Operations

Any retailer worth their salt will tell you that “because we’ve always done it that way” isn’t a good reason to avoid change. The problem isn’t that operators don’t believe that statement. It’s that far too many don’t live it. …

Injecting energy into the home industry and delivering on the promise of a newly imagined show, NHS Concept to Commerce, an evolution of the National Hardware Show (NHS), debuted this spring with three days of sourcing connections, exciting product discovery …

The impulse section of your store can be one of the most exciting categories to stock. Browsing through social media, walking trade show floors and sourcing customer recommendations are impactful ways to find fun products for your customers and win …

Sponsored by Quikrete Homeowners of different age brackets view homebuying and renovation differently based on a number of factors like income, life stage, return on investment, ease of installation and design preferences. Take a closer look at data from the …

From toothbrushes to tortillas, cat food to couches, with a few swipes and taps, a consumer can have nearly anything they want or need delivered to their front door, sometimes within hours. No longer just a buzzword, omnichannel is the …

Being right isn’t enough, and I’ve learned that the hard way. A trusted friend called me out on how I show up, and often “No” can be my first response. I know better, and I was raised better. I’ve gotten …

Joe Swortz, a U.S. Army veteran and a financial controller in the independent channel, attributes his current leadership and teamwork skills to his time in the military. Motivated by the desire to go to college without financially impacting his parents, …

Celebrating its 20th year honoring trailblazing retailers in the channel, the North American Hardware and Paint Association (NHPA) has named its 2026 Top Guns Awards honorees, including Denise Brookhouse, CEO of Koopman Lumber, which is based in the Northeast. “Top …