Operations

If you’re like many managers, you may suffer from feedback phobia. It’s easy to tell employees “nice job” when they do something right, but it’s harder to ask them to fix something they’re doing wrong. Put off that conversation too …

BOPIS. AR. VR. Technology available to retailers can feel like an alphabet soup of terms, and it can be difficult to sort out what each term means and how it can benefit your operation. Below, Hardware Retailing offers a brief …

Sitting in the front of the parking lot of Tecumseh Home Hardware Building Center Store in Tecumseh, Ontario, is a hot dog stand that offers an opportunity for young entrepreneurs to test out the waters of owning a small business. …

According to Insider Intelligence, a research firm that analyzes digital opportunities, by 2024 consumer retail spend via chatbots will reach $142 billion worldwide—a sharp increase from the $2.8 billion spent in 2019. With continuing staffing issues and increasing demand for …

Giving employees feedback about their job performance can be tricky waters to navigate for the inexperienced manager. Done correctly, kind and clear criticism can lead to growth and development. Mishandled, critical feedback can be a bad experience that divides a …

When you notice an employee doing an exceptional job or going above and beyond their normal duties, thank them. Let them know you notice and appreciate their efforts. You might even want to go a step further and offer a …

To encourage consumers to choose energy-efficient lighting products, several states have instituted energy-efficient lighting programs, including rebate, loan and tax-incentive programs. These lighting incentives offer everything from tax breaks and rebates for installing energy-efficient lighting to exchange programs to properly …

Technology is crucial in so many areas of our lives and is becoming a necessary component for retailers to implement in their operations. For a closer look at why technology is important in the retail sector, and specifically in the …