Operations

For Kristy Ransdell, owner of Burney True Value Hardware, with two locations in Aberdeen and Seven Lakes, North Carolina, one customer complaint and a visit from the North Carolina Division of Weights & Measures turned into a major headache for …

In 2020, the United States saw a 71% increase in domestic bombings, with the U.S. Bomb Data Center Explosives Incidents Report stating that over 12,000 bombing incidents occurred that year alone. With the steady rise in bombing threats, it is …

Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Hardware Retailing spoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane, Washington, and Gerry Newenhof, an …

In July, Renee on the Road visited Ohio, but before the team headed east, Renee Changnon, retail engagement specialist, and Katie McHone-Jones, director of member services and events, made a stop at Cardwell Do it Best Home Center in Indianapolis, …

Domestic terrorism is a growing threat in the U.S., and many of the components to make bombs can be purchased in local hardware stores. To educate and inform retailers and the public, the Department of Homeland Security will be hosting …

In the August 2022 edition of Hardware Retailing, retailers were introduced to three different technologies that can improve employee efficiency and customer service. One of those retailers, Adam Gunnett from Busy Beaver Hardware, shared about the operation’s autonomous robot. Below, …

Keeping up with retail technology trends is not for the faint of heart. From virtual dressing rooms to self-serve and cashierless stores to augmented shopping, technology has taken over retail. And it shows no signs of slowing down as consumers …

Design services are a convenient entry point for customers and provide retailers another way to guide customers through home improvement projects and fulfill their design dreams. When executed correctly, these services boost sales and set operations apart from other businesses.  …