Operations

“You have great employees,” is the comment I want to hear most from customers. It goes right to the heart of a strategy that is essential to compete in today’s volatile retail environment. Customers’ expectations are higher than ever. Whether …

This 142-page training presentation from Compliance and Safety LLC, a supplier of safety training videos, encompasses a lot more than just the forklift itself. It also covers OSHA standard requirements that involve areas around forklift operation. Click here to download the presentation.

“City hardware store survives despite bigger retail options.” So ran the headline last November in the local newspaper for Pottsville, Pa. (population 14,229). The story focused on the seemingly unlikely survival of Pottsville’s Centre Street Hardware, which had managed to …

Most retailers know there are just some things beyond their control. For those heavily selling building materials and lumber, constant changes in commodities pricing are almost always at the top of that list of variables. Between slowed domestic new-home construction …

Health care is a big topic on every retailer’s mind right now, especially as more elements of the Affordable Care Act (ACA) come to fruition. The ACA comes with plenty of questions: What, in the way of insurance, is a …

When tourists in Siren, Wis., need to get their cabins ready for the winter or opened up in the spring, they know Jenneman’s Hardware Hank will lend a hand. “We’re in a tourist area with a lot of lakes,” manager …

Mario Giannetti wants customers looking for new bathroom fixtures to have a one-of-a-kind shopping experience. With Preston Bathroom Design Centre, they can do just that. The 10,000-square-foot, two-story center, located at Preston Hardware in Ottawa, Ontario, features two floors of …