Operations

Opening a new store right before the COVID-19 pandemic struck was a challenge for True Value of Rock Hill and owners Jay Simpson and Alex Dorsey. To overcome the obstacles of supply chain woes, Simpson and Dorsey turned to locally …

For over 40 years, the Brownsboro Road location of Brownsboro Hardware & Paint in Louisville, Kentucky, has provided an extra level of service to customers with an in-house U.S. Postal Service contract post office. The store also touts a UPS …

The purchase of eco-friendly and sustainable products is a trend that shows no sign of slowing down. According to a study by NielsenIQ, 95% of consumers take steps to live more sustainably and almost half want retailers to provide ways …

According to research from Gallup, only about one-third of workers are engaged in their workplace. Throughout this year in Hardware Retailing, both in print and online, and through a variety of resources and programs from the North American Hardware and …

In 2015, Corinne Courtney left her corporate job in New York City to pursue her dream of building a hardware store from a woman’s perspective. When she was researching the independent home improvement industry, Courtney came across Scott Wright and …

Each year, Inc. magazine surveys CEOs of the fastest-growing private companies in the U.S., gaining an inside look at their growth strategies, how they handle current challenges and opportunities they want to embrace. See the responses from these CEOs to …

As social media continues to evolve, your own social media strategy needs to keep up to meet the needs of your customers in the digital realm. Nearly 75% of customers expect companies to understand their unique needs and expectations, leading …

As you look for new ways to engage with customers, store events can be an effective way to welcome customers through your doors and expose them to your brand and business. With the holidays right around the corner, winter events …