Once a year at the Tratensek household, which is run like a well-oiled Fortune 500 company, I sit down with our Chief Financial Officer (read, my wife) and we take a look at all of our expenses to determine if …
Read More »
Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must …
Read More »
Looking for a way to make your store stand out to customers? Think big! Whether it’s a hobby-turned-community project or an outside-the-box way to draw in customers, a couple of retailers found large statues in their stores created talking points …
Read More »
With the holiday rush approaching and a new $100 bill in circulation, it’s imperative for retailers to support their sales associates with tools to identify phony bills before hundreds of dollars of merchandise walks out their doors for free. Use …
Read More »
The holiday season is fast approaching, and for many people, this time is all about giving to others. Donating time and materials to a local charity or hosting a fundraiser in your store shows your customers you support the community …
Read More »
When it comes to being successful selling builders’ hardware, it is important your employees understand and embrace the category’s somewhat split personality. On one hand, builders’ hardware is one of the most dynamic, fashion-forward categories found in home improvement stores, …
Read More »
The Vendor Center™ President, Darrell Wabschall, announced the launch of a new website, www.TheVendorCenterOnline.com, a secure business-to-business website that allows hardware retailers to access a wide range of vendor information including pricing, catalogs, educational and demonstration videos and order products …
Read More »
The sharp tools, blades, machinery, hazardous chemicals and heavy product stocked high in racking systems are the kinds of images that keep Kelly Brown up at night. They’re also what keep the retail safety expert and expert witness for Robson …
Read More »
Hardware Retailing The Industry's Source for Insights and Information
