Operations

In order to create lifelong bonds with consumers, brands are constantly searching for ways to meaningfully connect. Social media is one of the best ways to establish those connections, but in order to find success, understanding the norms of different channels is …

To view a PDF of this story, click here. McCoy’s Strategy for Succeeding Through the Depression, the Recession and Beyond Nearly a century has passed since McCoy’s Building Supply first opened its doors. During this time, the Texas-based, family-owned business …

To view a PDF of this story, click here. By Renee Changnon, rchangnon@nrha.org Tapping Into a New Niche A walk into the aptly named Brewer’s True Value Hardware reveals an experience and some niche products most home improvement stores don’t offer. …

To view a PDF of this story, click here. Success Across Generations From restored furniture to vintage clothing stores, it’s a hip time to embrace the old. And with a family history and community support behind it, hardware supply company …

The homebrewing hobby is very popular among consumers. As a retailer, offering the products a homebrewer will need can drive a new customer base to your business. In order to best attract, educate and sell products to homebrewers in your …

Even though I’m thousands of miles from the North American Retail Hardware Association (NRHA) headquarters, I find ways to connect with the international independent home improvement industry through the association. During my month in Valencia, Spain, as part of Remote Year, I …

Strategies for Finding the Right People If you’re struggling to find employees who are good fits for your business, you’re facing a challenge that is widespread in the industry. Hardware Retailing surveyed more than 1,000 independent home improvement retailers in …

Merchandising is one of the most effective tools independent home improvement retailers can use to increase sales. All retail store employees should understand the principles of creating and maintaining effective displays. For many years, the North American Retail Hardware Association …