Operations

No matter how well you run your store and regardless of how well your employees provide customer service, more than likely you’ll eventually find a customer who has a complaint. The reasons may vary. Maybe they purchased a defective product, …

Dennis Yu, chief technology officer for BlitzMetrics, says retailers can boost their brands and reach new customers with the 3×3 social media video grid. By creating three quick videos for three different categories, Yu says independent home improvement retailers can …

Click on the image above to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org In March, A Few Cool Hardware Stores, headquartered in Washington D.C., celebrated its 15th anniversary. That amount of time may seem short compared to …

Click the picture to download a PDF of this story. What will happen to your business when you’re no longer able to run it? The recent Succession Planning Study from the North American Retail Hardware Association (NRHA) takes a look at how …

Click the picture to download a PDF of this story. When a retailer fails to invest in the proper types of insurance coverage, their business could be at major risk in the event of an accident or disaster. Below, Carl Dent, vice …

Click the picture to download a PDF of this story. Pressing Play on Your Brand When you say your business’s name, what comes to mind? More importantly, what comes to mind for your current shoppers and potential customers? “A brand is no …

Students taking courses at the Pike Career Technology Center in Piketon, Ohio, will get a boost from their local lumber and building materials retailer. Bill Klinker Jr., owner of Klinker’s Lumber & Builders Supplies, located in nearby Waverly, Ohio, encourages …

Michelle Overbeck loves to see the enthusiasm on the faces of children when a truck from Big Creek Lumber pulls up in front of their school. Overbeck is the marketing manager for the company, which has five locations in central …