Operations

To view a PDF of this story, click here.  By Kate Klein, kklein@nrha.org  Employee, We’ve Got a Problem! Justin looked really good on paper when you hired him three months ago, but he’s been a headache ever since. You know …

Many retailers use the beginning of the year when sales are often slower to spend some extra time on employee training. Whether it’s attending an off-site seminar with a key vendor or completing some online refresher courses, every employee in …

Social media is a great tool for engaging your customers. To make this easier, the North American Hardware and Paint Association (NHPA) has created holiday graphics that you can post on your business social media pages for 13 major U.S. …

Communication is key when helping an underperforming employee get back on track. Not only is it important to check in regularly with the employee, but it’s a good idea to keep notes in your records about when you talked and what …

Hardware Retailing is providing a checklist to help you think through when and how to terminate problem workers. Keeping a poorly performing employee is risky for your business. However, firing comes with its own risks, even if you can justify the termination. If …

Do it Best Corp. hosted an Open Buying Day event on Nov. 30, welcoming prospective domestic and international vendors to its Fort Wayne, Indiana, headquarters. The event enabled Do it Best merchandise managers to meet one-on-one with prospective vendors interested in doing business …

The U.S. Department of Labor is appealing a federal judge’s order to stop implementation of new overtime pay increases, which were slated to take effect nationwide on Dec. 1, the date the appeal was filed. Texas federal Judge Amos L. …

To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org and Liz Lichtenberger, llichtenberger@nrha.org Typically in Hardware Retailing, we talk about best practices and what retailers have done well. We like to highlight successes, because when we share ideas …