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On the Web: December 2021

There’s much more to discover from the December 2021 edition of Hardware Retailing. Browse the links below to uncover new innovations, trends and resources to lead your operation to success.

Building Your Bench

Developing your team into key decision-makers will be crucial heading into next year. Use these resources and guides to help you take the next steps in building your bench.

Invest in People
Discover training opportunities available through the North American Hardware and Paint Association (NHPA). Whether you’re looking for entry-level courses, leadership programs or more, NHPA has something to fit your needs.

What Makes a Good Job?
On a new podcast episode, hear insights from Sarah Kalloch, executive director of the Good Jobs Institute, a nonprofit organization helping companies create jobs and redefine what it means to run a successful business.

Employees Are an Asset
Watch this presentation from Kevin Hancock, president and CEO of Hancock Lumber, to find out how he has led his company to be named one of the “Best Places to Work” in Maine for eight consecutive years.

Points for Marketing
McCormick Paints runs a loyalty program just for its professional customers that awards these customers points they can spend on branded marketing materials and merchandise, saving them money in their own marketing budgets.
A Measure of Success
Customer loyalty can be a tricky metric to measure, but fortunately there are several ways to assess how faithful customers are to your company. Check out these four methods for measuring customer loyalty.

79 percent of consumers say a loyalty program makes them more likely to buy from a company.

Conference Catch-Up
If you didn’t get a chance to attend the NHPA All-Industry Conference at the National Hardware Show, you’re in luck. We’re releasing videos of each presentation every week in December!

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