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Tag Archives: customer loyalty

8 Areas Where Customers Want Technology in Your Store

Consumers have preferences—and expectations—for how technology intersects with their retail experiences, according to the 2024 Future of Retail Report from business technology platform Square. See highlights from the data here and read more insights at hardwareretailing.com/future. The Technology That Drives …

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Lowe’s Launches DIYer Rewards Program


Lowe’s announced an update to its loyalty program designed for DIY customers that offerings cost savings and rewards. The new MyLowe’s Rewards also offers exclusive perks only for members. The loyalty program is now available in select regions and will …

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5 Ways to Earn Your Customers’ Loyalty

Dan Vogel with a customer at Lee's Home Center

You’ve worked hard to curate a product selection that caters to your customers’ needs. You offer high-caliber customer service. Your store is in a great location. Still, you hear from customers who choose to shop elsewhere for certain items or …

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On the Web: December 2021

On the Web

There’s much more to discover from the December 2021 edition of Hardware Retailing. Browse the links below to uncover new innovations, trends and resources to lead your operation to success.  

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4 Must-Haves for Your Customer Loyalty Program

Loyalty Program Graphic

One of the best ways to build a faithful customer following is by offering a loyalty program that rewards faithful patrons. The stats speak for themselves. Not all loyalty programs are created equal, so we share four essential elements for …

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McCormick Paints Builds Loyalty With Professionals

McCormick Paint loyalty

Rewarding DIY and retail customers is crucial to building a solid customer base, but retailers can’t forget about professionals and contractors, who for some, make up a large percentage of their customer base. For McCormick Paints, which has 28 locations …

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4 Ways to Measure Customer Loyalty

measure customer loyalty

Before you can build customer loyalty, you need to know where your customers currently stand. Customer loyalty can be a tricky metric to measure, but fortunately there are several ways to assess how faithful customers are to your company.  Find …

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2020 Top Guns Honoree: Patrick Goebel

patrick goebel

Patrick Goebel, President, Star Lumber 2 retail stores, 3 professional service centers, Kansas and Oklahoma Star Lumber was founded in 1939 by Earl Goebel, a builder with an entrepreneurial spirit. Today, the company is led by the third generation, including …

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