Walmart is now offering an online membership to customers that is similar to Amazon Prime and provides free and fast shipping. Starting June 29, the retail giant began offering 30-day free trials of ShippingPass, which is a program that provides shoppers with unlimited two-day shipping. USA …
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You might do annual employee reviews, but how often do you check how happy and motivated your employees are? High employee engagement at work is linked to a business’ overall success, and companies such as John Deere are taking that …
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In an article written for Forbes, customer service and experience expert Shep Hyken discusses how Ace Hardware stores stay competitive in an industry glutted with big boxes. The reasons he credits for Ace’s success are true of many independent home improvement …
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The North American Retail Hardware Association (NRHA) and Payment Alliance International (PAI) have created a partnership to provide independent home improvement retailers with new credit card processing and payment services opportunities. A leader in electronic payment processing solutions, PAI currently serves …
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To view a PDF of the story, click here. For the past 20 years, the North American Retail Hardware Association (NRHA) has honored up-and-coming home improvement retailers age 35 and younger for their industry achievements with the Young Retailer of …
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Consumer confidence was relatively strong in 2015, but it took a downward turn toward the end of last year that has carried into 2016. This resulted in a decrease of more than 5 percent in the consumer confidence index in …
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On the afternoon of Saturday, June 18, Adrianna Karp was the manager on duty at the Cole Hardware Mission Street store, working on a few different tasks, when the smell of smoke caught her attention. “In our stores, we use radio …
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There are many legislative and business topics that impact the welfare of independent home improvement businesses and their owners. In an effort to bring some of those topics to light, the North American Retail Hardware Association (NRHA) is in the …
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