News

Company leaders are responsible for cultivating and preserving high customer service standards, and Ace Hardware offers some examples of how to do it, according to a recent article. “[I]f an employee, a group of employees, or maybe even the entire company is not …

Lowe’s Canada is using a simulator to help customers plan home improvement projects. Consumers can enter the Lowe’s Holoroom and choose paint colors and other products via iPad to experience them at full scale, creating a 3-D model of a room …

Now that holiday shopping is behind you, you’ve probably noticed that the season of gift returns has begun. About 23 percent of returns happen in late December and January after holiday gift exchanges, according to research cited in an article by The Washington …

Whether they’re looking to fill management positions or find part-time employees to man the registers and stock shelves, retailers may find that understanding generational differences helps with hiring, retaining and motivating employees. Generational groups all have different behaviors that impact the workplace, both positively and …

One Home Hardware Stores Limited worker drove away with a special anniversary gift — a new car. Home Hardware Stores Limited employee Paul Demeuleneare won the 2015 Toyota Corolla in the company’s 50th Anniversary Staff Sweepstakes this month, according to a press release by Home …

Retailers lost more than $3 per stolen dollar stolen in 2014, according to recent research. The cost of dealing with fraud, including stolen merchandise, bounced checks and unauthorized credit card transactions, came at a price of $3.08 per dollar stolen this …

December marks the 100th year of business for Nichols Hardware in Purcellville, Virginia. Three generations of the Nichols family have maintained the store, according to an article from The Washington Post. Nichols Hardware has remained a place where loyal customers return, despite the …

The millennial generation is quick to make impulse buys. Nearly 83 percent of millennials admit to having made an impulse purchase in the past, according to a Chase survey cited in an article by Retailing Today. The survey also found that 46 percent …