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By Luke Vander Linden Vice President of Membership Retail & Hospitality ISAC (RH-ISAC)   Today, 81% of IT and security professionals feel at least “somewhat” prepared to handle a cyber incident, per the 2024 CDW Cybersecurity Report. But with steep …

In September, Ryder System Inc. released its 2024 study, The Influence of Omnichannel Excellence on Consumer Behavior, which benchmarked consumer behaviors, preferences and expectations when shopping online. The study found that consumers want a mix of online and brick-and-mortar shopping …

Measuring how independent home improvement operations are performing throughout the year helps the entire channel understand how they compare to the industry at large and how to use that data to make incremental improvements to their operations. Since 2022, the …

As an entrepreneur, author and owner of two Chick-fil-A restaurants in Tulsa, Oklahoma, Arthur Greeno lives and breathes customer service every day. With over three decades of experience in hospitality, Greeno has experienced the good, the bad and the ugly …

John Maiuri President of the LBM & Hardlines Group, Building & Construction Division ECI Software Solutions Hardware Retailing (HR): What are some of the AI tools you’re seeing lumber and building material retailers using right now? John Maiuri (JM): There …

By Chris Kempa, True Value CEO FRESH GRASS, longer days and warm breezes usher in new opportunities to plant seeds of success this spring season. While last year presented challenges for retailers industrywide—from unpredictable weather to shifting consumer behavior—this year …

Given that a cyberattack could shut down your entire business, preventing one should be a top priority. With a background in IT and cybersecurity, Rob Hord, IT manager at Island Home Center and Lumber in Vashon, Washington, takes a proactive …

There’s much more to discover from the May edition of Hardware Retailing. Browse the links below to uncover new innovations, trends and resources to lead your operation to success.