Profiles

When the spread of COVID-19 began changing the lives of residents in Winston-Salem, North Carolina, Cloverdale Ace Hardware was quick to find new ways to serve. Store owner Douglas Brown scrambled to ensure his business could continue operating, despite challenges. …

To reach 120 years of service, Mans Lumber and Millwork president Doug Mans says you have to be able to adapt to changing circumstances, even if it means making difficult decisions in moments of crisis. The family business began as …

Hardware Retailing is sharing select stories of independent businesses outside the home improvement industry to see how owners are grappling with operational changes amid COVID-19. Read on to discover how one bookseller in Michigan is continuing to forge community connections. …

For more than four decades, Brinkmann’s True Value Hardware has adapted to serve their Long Island, New York, community. As COVID-19 pushes every retailer to consider new ways to serve, co-owner Ben Brinkmann recently made a much-appreciated donation to his …

Like many other retail operations, Weakley-Watson Hardware in Brownwood, Texas, is doing business differently in response to COVID-19. Owner Weston Jacobs is taking active steps not only to protect people from the virus, but also to take care of the …

The spread of COVID-19 has brought moral dilemmas to Eric Hassett, owner of five Hassett Hardware stores in the San Francisco Bay Area. Hassett’s stores sell products, such as cleaning supplies, which are critical for customers and employees to use …

Monica Mede grew up in her family business, Ulmer’s Drug & Hardware in Homer, Alaska. As a young adult, she ventured away from home, met her husband Patrick in Anchorage and the two moved to Texas. They were more than …

The ceiling over the paint department at Ambridge Do it Best Home Center in Ambridge, Pennsylvania, has an art installation the staff spent three months developing and hanging. Store employees took about 100 paintbrushes, dipped each one in a different …