Profiles

Kevin Hancock, President and CEO, Hancock Lumber 9 stores, Maine and New Hampshire Kevin Hancock is part of the sixth generation of his family to lead Hancock Lumber, which was founded in 1848. Today, the company owns timberland and operates …

For 13 years, the North American Retail Hardware Association (NRHA) has recognized retailers who are leading their operations in innovative ways through the Top Guns Awards. Whether they are focused on fine-tuning the customer experience, exploring new business endeavors or …

Patrick Goebel, President, Star Lumber 2 retail stores, 3 professional service centers, Kansas and Oklahoma Star Lumber was founded in 1939 by Earl Goebel, a builder with an entrepreneurial spirit. Today, the company is led by the third generation, including …

When the spread of COVID-19 began changing the lives of residents in Winston-Salem, North Carolina, Cloverdale Ace Hardware was quick to find new ways to serve. Store owner Douglas Brown scrambled to ensure his business could continue operating, while accommodating …

When the spread of COVID-19 began changing the lives of residents in Winston-Salem, North Carolina, Cloverdale Ace Hardware was quick to find new ways to serve. Store owner Douglas Brown scrambled to ensure his business could continue operating, despite challenges. …

To reach 120 years of service, Mans Lumber and Millwork president Doug Mans says you have to be able to adapt to changing circumstances, even if it means making difficult decisions in moments of crisis. The family business began as …

Hardware Retailing is sharing select stories of independent businesses outside the home improvement industry to see how owners are grappling with operational changes amid COVID-19. Read on to discover how one bookseller in Michigan is continuing to forge community connections. …

For more than four decades, Brinkmann’s True Value Hardware has adapted to serve their Long Island, New York, community. As COVID-19 pushes every retailer to consider new ways to serve, co-owner Ben Brinkmann recently made a much-appreciated donation to his …