Profiles

Early in the COVID-19 pandemic, Sam Ransdell of Burney True Value Hardware in Seven Lakes, North Carolina, realized that ordering face masks to sell wasn’t going to meet his community’s needs.  Demand was too high nationally for Ransdell to get …

Markle Do it Best Hardware in Markle, Indiana, was one of the only businesses still open in its community when Indiana required all nonessential businesses to close due to COVID-19.  The store not only stayed open and served the rush …

Last month, Hardware Retailing explored how two retailers shifted their operations to keep customers and employees safe during the first months of COVID-19’s retail impact. From establishing new workflows to leaning into digital communication, Connolly’s Do it Best in Fort …

Wally Abulawi was looking for a building for a new supermarket in New York City when the notion struck him: His next business could be a hardware store. His retail experience came from owning and operating supermarkets, but the new …

Steadman’s Ace Hardware in Miles City, Montana, is a community resource for a variety of reasons, one of which isn’t common for an independent home improvement store.  The store is a destination for couples who are getting married to register …

Gary Johnson of Home Ace Hardware sees many reasons why his business has thrived over the past 34 years and continues to grow in Columbus, Georgia. Those reasons include working closely with customers to understand their wants and needs, retaining …

The 2020 Young Retailer of the Year ceremony was a chance for the independent home improvement industry to gather and celebrate the success and promise of the channel’s youngest leaders. Meet the 2020 Young Retailer of the Year honorees to …

There is no doubt we are in an era of consolidation among independent home improvement retailers. Recent research from the North American Retail Hardware Association (NRHA) clearly shows a trend toward fewer owners owning more stores. Accompanying this trend has …