Operations

Workplace harassment is something all retailers should have a handle on, and it should be discussed openly with your management team and your entire staff. To tackle workplace harassment head on, you need to understand how it is defined, what …

Investing in leadership training can take your top-performers to the next level. With 15 years of professional experience in the home improvement industry, Jim Rivas was hired as a store manager by Friedman’s Home Improvement, a four-store independent retail company …

Everyone knows properly training a new hire is critical. What retailers may not realize is that it’s equally important to continue training for employees of all levels throughout their careers. In addition to staying up to date on product knowledge …

Click the picture to download a PDF of this story. Training and maintaining a strong staff is one of the key tenets of a retail business. Your staff is the face of your business for many of your customers. It could be …

When Adam Busscher started meeting fellow independent home improvement retailers from bigger businesses and other countries, he was surprised to gain many business allies. In fact, Adam began developing industry friendships that have made him a better retailer. For years …

Return fraud is a growing cost for retailers, according to the National Retail Federation (NRF). Recent research from the trade association shows that the average loss per return fraud incident is $1,766. That amount is higher than the average loss …

The North American Retail Hardware Association (NRHA) is currently accepting nominations for the 22nd annual Young Retailer of the Year program. The program identifies and promotes the next generation of aspiring home improvement retailers and recognizes individual achievements in the …

If you’re like most retailers, you may often ask yourself how you can attract more millennial customers to your business. This generation is often generalized in broad strokes and described using negative words like lazy, entitled and delusional. However, millennial …