Operations

The details surrounding  credit card processing can be overwhelming. Clearent, Credit card processor and North American Retail Hardware Association Business Services Partner, presents some of the most common myths about EMV technology below. For more information about Clearent and to take …

Advanced, industry-specific leadership training sounds useful, but what all does it actually entail? Retail professionals who attend the North American Retail Hardware Association’s (NRHA) Retail Management Certification Program dedicate six months to enhancing their careers. Students of the college-level program …

While they’re not necessarily brand new tactics in the social media sphere, video and advertising are two elements that should be part of your social media strategy. According to Meag Shaffer, executive vice president of social media at social media …

If you’re new to social media, digital advertising or marketing in general, digging in on a project can be intimidating. You may find yourself asking, “Where do I start?” To gather some ideas, Hardware Retailing spoke to Meag Shaffer, executive …

Workplace harassment is something all retailers should have a handle on, and it should be discussed openly with your management team and your entire staff. To tackle workplace harassment head on, you need to understand how it is defined, what …

Investing in leadership training can take your top-performers to the next level. With 15 years of professional experience in the home improvement industry, Jim Rivas was hired as a store manager by Friedman’s Home Improvement, a four-store independent retail company …

Everyone knows properly training a new hire is critical. What retailers may not realize is that it’s equally important to continue training for employees of all levels throughout their careers. In addition to staying up to date on product knowledge …