As a small business leader, you possess certain skills that are inherent to being a successful leader. While you may do your best to find team members with similar capabilities and potential, you likely have some associates who need encouragement …
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4 Tips to Improve Your Customer Service
Every retailer, regardless of size or specialty, can stand to improve their customer service offering. In the September issue of Hardware Retailing, readers learned how three North American home improvement businesses approach customer service. If you’re ready to take an …
Read More »Preparing Your Newest Employees for Success
Click the image above to download a PDF of the story. Think back to your first day on any job, whether your first or the role you’re in now. Do you remember everything from your initial few weeks? How long …
Read More »How It Pays to Be Customer-Centric
Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …
Read More »Maximize Your Social Media Reach at Every Level
Click the picture to download a PDF of this story. By Todd Taber Find Your Social Media Fit Natalia Dittmer urges retailers not to forget the social aspect of social media. In her role as marketing director for TAL Holdings, …
Read More »Social Media Pointers From Your Association
Once you’ve found your starting point on social media here, take some time to discover how the North American Retail Hardware Association (NRHA) and Hardware Retailing use social media. Check out this overview of our online haunts and the …
Read More »5 Ways to Be More Successful at Time Management
As a small business operator, you are likely the keeper of many tasks and responsibilities. Sometimes, there isn’t enough time in the day to get to everything, and knowing which tasks to prioritize can be challenging. Check out this list …
Read More »Keep Your Store Safe
A hardware store is full of sharp objects and dangerous chemicals. That’s just the nature of what you have to sell to be in the business. But you also need to keep your store safe for your customers and employees. …
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