Operations

If you’re looking to take your leaders to the next level in your operation, advanced training is a smart investment. The North American Hardware and Paint Association’s (NHPA) Retail Management Certification Program is a college-level course that prepares owners and …

There are many advantages to having a diverse workplace. Here’s what you can expect when your employees have a variety of backgrounds and perspectives. Better Customer Service People feel comfortable shopping in a place where the employees look like them. …

It’s 6 a.m. on the Friday before Memorial Day. You anticipate it will be your busiest sales weekend of the year. A text pings on your phone, and the message makes you bolt upright in bed. It’s from your IT …

Prospective employees at Wankel’s Hardware in New York are asked an unusual interview question: “What is your American dream?” The question is important because store owner Katherine Wankel’s goal is to provide jobs that she considers to be launch pads …

From puppies to parakeets, cats to chameleons, gerbils to goldfish, we love our pets. A look at anyone’s social media feed proves how devoted we are to our animal companions, but the numbers speak loudly as well. The American Pet …

Like hair scrunchies and skinny jeans, social media trends tend to come and go. It can be hard to stay on top of the current best strategies for success because social media is dynamic, constantly changing and evolving based on …

After being declared an essential industry during the earliest days of the pandemic, home improvement is attracting many job seekers. The U.S. Bureau of Labor Statistics shows that compared to the first quarter of 2020, the number of home improvement …

Building products marketing firm Venveo teamed up with The Farnsworth Group to survey 101 residential contractors on how their shopping patterns have shifted in the past year. The results offer valuable insight into what pros need. As monthly home starts …