Operations

The holidays are just around the corner, and many retailers are already anticipating what this year’s holiday shopping season will hold with COVID still playing a role in consumer spending. Three companies released holiday spending forecasts and fortunately, the news …

In its 2021 State of the In-Store Experience, Raydiant, an experience platform for physical retail spaces, found that shoppers are looking to get back into stores and spend their money in-person. The survey found that 47 percent of respondents said …

The past 18 months have challenged every retailer to adapt to new customer demands, shifting supply chain realities and new health mandates. One of the most important factors to emerge is contactless commerce. But how can you ensure your business …

Next year, Rollier’s Hardware will celebrate 100 years in business and a century of evolution to best serve its customers. From a small local plumbing business to two flourishing e-commerce sites, Rollier’s has experienced major growth in the last century.  …

“Tell Me More…” Episode 35: Steve Dennis Hosted by Renee Changnon, NHPA Retail Engagement Specialist On this episode, Renee talks to Steve Dennis, a strategic advisor, speaker and author on retail innovation. They talk about Steve’s career, his book “Remarkable …

It’s no secret that many frontline workers, including retail employees, are mentally and physically exhausted from the extra hours put in on the job because of the pandemic. A recent Retail Wire article shared that most employers see and understand …

Vital yet invisible, soft skills are key to providing excellent customer service. Training soft skills, however, is vastly different from training an employee how to stock shelves, mix paint, or recommend a home air purifier. Any employee seeking to mentor …

From a young age, most of us are taught to be polite, work together with others and use our words to solve problems. These attributes, called soft skills, are important for our everyday human experience, and they’re also essential in …