Operations

A new coalition of independent businesses is urging policymakers to rein in monopolies and level the playing field that has long left independents at a disadvantage. Called Small Business Rising, the coalition includes a diverse cross-section of business owners from …

Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes or less. …

In October 2020, Mike MacKay stood beside his wife Brenda at the front doors of the newly relocated Vassar Building Center in Michigan. After more than a year of meticulous planning to design a new retail space, the MacKays were …

Retailers from all over North America came together last week to attend the North American Hardware and Paint Association’s webinar focused on the power and opportunity leading diverse teams brings independent home improvement retailers. The webinar was presented in real …

It’s a great feeling when you get your Facebook business page set up and the first likes start trickling in. But to keep the momentum going and grow your page into something that benefits your business and brings in customers, …

Are you ready to add your voice to the Small Business Rising movement? Use your social media channels to amplify the message. Small Business Rising, a new coalition of independent businesses, launched in April urging policymakers to reign in monopolies …

Does your team reflect the diversity of the community you serve? Do you want to take steps toward hiring and leading a more diverse team? Then you’ll want to mark your calendar to attend the North American Hardware and Paint …

Michael McLarney, president Hardlines Inc., announced the launch of HR Advisor, a free newsletter designed to keep business owners and managers informed about human resources issues and concerns. To ensure retailers get guidance to help manage and support their teams, …