Operations

The landscape of retail technology and e-commerce has changed dramatically and quickly in the last few years. The need for safe and contactless options during the pandemic hastened many of these changes, but advances were also made to offer customers …

Help Wanted. Now Hiring. These signs have become part of the landscape at many businesses across the country as companies struggle to fill open positions. The obstacles go beyond finding quality employees; many businesses are having a difficult time just …

The Home Improvement Research Institute (HIRI) took a look back at the home improvement industry in the past year and shared its top three takeaways going into 2022. According to preliminary estimates, the home improvement industry grew 13 percent for …

Finding help can be difficult even in a good job market, so when jobs are tight, adding a hiring page to your website is an effective way to attract quality job applicants. To get you started, we’ve created a checklist …

Independent hardware store owner Gina Schaefer attended a meeting on antitrust issues at the White House this week as a representative for brick-and-mortar businesses. The meetings addressed the challenges entrepreneurs, brick-and-mortar retailers and other businesses face competing against tech giants.  …

Incisiv, one of the leading insights firms for consumer industry digital transformation leaders, recently released its Omnichannel Customer Service Index and named Ace Hardware as the top omnichannel customer service provider. The index assesses top retailers’ customer service experience and …

The Supreme Court has blocked the COVID-19 vaccine mandate for large employers, but is allowing the separate rule applying only to health care workers employed at facilities receiving federal funding.  In November 2021, President Joe Biden released two new rules …

In its latest Job Openings and Labor Turnover Summary, the U.S. Bureau of Labor Statistics reported that the number of job openings decreased to 10.6 million in November 2021, down from 11 million in October 2021. The number of hires …