Over the next couple days, consumers will be heading out in search of the perfect gift for a special someone—Dad. If your business hasn’t planned ahead, it’s not too late to let your customers know you have everything he could …
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Bad customer service experiences and unsolved shopper problems at retail stores make retaining customers hard. And lost customers mean less revenue. LoyaltyOne, a global leader in designing and implementing customer loyalty programs, and Verde Group, a research consultancy company, conducted a study to …
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Whether you’re a Starbuck’s Coffee fan or not, you’ve likely heard of the company’s My Starbuck’s Rewards™ program. Everyday, customers line up for their java fix with their smartphones and loyalty cards brandished, eager to earn another star to add …
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The North American Retail Hardware Association (NRHA), Hardware Retailing magazine and the National Hardware Show®, have named four outstanding independent home improvement retail leaders as their 2015 Industry Top Guns. This year’s class includes: Bobby Fuller of Fuller & Son …
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To view a PDF of this story, click here. Up-and-Coming Categories Catching Consumer Interest By Kate Klein, kklein@nrha.org and Sara Logel slogel@nrha.org Home improvement retailing is as competitive as it’s ever been, and successful retailers are developing strong niches and establishing themselves as resources for …
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To view a PDF of the story click here. Back in 2007, the North American Retail Hardware Association, Hardware Retailing magazine and the National Hardware Show® set out to recognize independent home improvement retailers for their innovation, entrepreneurial spirit and …
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Recruiting a talented staff and retaining them is something every business should strive to do. So how can your operation keep employees happy and engaged? Through social recognition, according to Eric Mosley and Derek Irvine, authors of “The Power of …
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To view a PDF of this story, click here, and visit hardwareretailing.com/e-commerce to download an interactive PDF highlighting the different elements of an effective retail website. Making the Most of Your Internet Presence By Liz Lichtenberger, llichtenberger@nrha.org and Kate Klein, kklein@nrha.org In 1994, the first physical product was …
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