Operations

The “Retailing 101: An Overview” story in the February 2015 issue of Hardware Retailing discussed what retailers need to know about the marketing, finance, operations and human resources aspects of their business. To read the full story, click here. Once …

To download a PDF of this story, click here, and visit hardwareretailing.com/retailing-101 to take a quiz and determine how much you know about marketing, operations, finances and human resources. What Does Your Report Card Look Like? By Liz Lichtenberger, llichtenberger@nrha.org and Kate Klein, kklein@nrha.org When was the last time …

Imagine going to summer camp but not being allowed to speak your primary language. That experience offers the perfect setting to learn a different language, according to Lowe’s. For the past five years, employees from Lowe’s distribution centers in the U.S. have gained unique, one-week training through an immersion program. …

To download a PDF of this story click here and visit hardwareretailing.com/strategic-planning to learn more about the components of a strategic plan and see some examples for each of the components that make up a plan. Frank Strano has some …

After a successful holiday season, retailers are re-evaluating their strategic plans and determining how to keep consumers engaged in the coming months. Many retailers have used and are continuing to use deep discounts as promotions that they hope will keep customers engaged …

When big box retailers first became popular options for consumers, the term big box fit due to store layout and size. Recently, however, many popular big box retailers have been trying to reduce size and introduce smaller versions of their stores. Developing micro-sized …

Many retailers and consumers will be helping grow the trend of mobile payments. Mobile payment options such as Apple Pay, Google Wallet and others are still relatively new services, but their use is expected to increase rapidly in the next few years, according to …

Company leaders are responsible for cultivating and preserving high customer service standards, and Ace Hardware offers some examples of how to do it, according to a recent article. “[I]f an employee, a group of employees, or maybe even the entire company is not …