Operations

When you get a request for help, don’t hang up the phone just because you don’t think the organization is big enough to be relevant to you. While you can’t help everyone, it’s important to be slow to say no …

When putting together a training plan for your employees, identify your key summer categories, then identify any new products. Your employees need to have all the information they need to sell them. They also likely need a refresher course on …

Depending on your location in the country, drought and extreme heat are possible weather emergencies. When it gets too hot, people lose motivation for doing summer projects, and when there’s a drought, they might think twice before planting a flowerbed. …

This 15-chapter course addresses the employee training needs of retailers primarily engaged in selling LBM products. This program is delivered in the same way as the Advanced Course in Hardware Retailing. *You must be an NRHA member to take these …

This 16-chapter product knowledge training course with accompanying chapter tests is offered in its entirety online. The student studies online or prints each chapter for review, then takes each chapter test online. The test is immediately graded and results returned …

This Basic Training Course in Hardware Retailing is a comprehensive training tool to help retail sales associates gain the confidence they need to be successful on the salesfloor. *You must be an NRHA member to take these tests. A Complete …

NRHA’s Loss Prevention Program includes three separate modules covering internal theft prevention, external theft prevention and store safety. This training program is designed to help retail home improvement stores develop a safe and secure retail environment for both employees and …