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Operations

Three Ways Businesses Can Prevent a Data Breach

While the Home Depot data breach has compromised as many as 56 million customer cards, there are a few steps that could have prevented the massive breach, according to an article by Market Watch. For four months, cardholder data moved …

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Using Technology to Help Your Shoppers

The retail industry is brimming with technological advancements. From beacons and in-store analytics to augmented reality, wearable tech, and 3-D printing, there certainly isn’t a shortage of gizmos that merchants can use in their stores.  Be that as it may, …

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Good Leadership Leads to Good Service (Q&A)

Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. …

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A Need for Faster Order Management Systems

According to Multichannel Merchant, customers no longer differentiate between online and in-store experiences. To attract and retain today’s empowered shoppers, retailers must blend the physical and digital worlds into a seamless omnichannel commerce experience that offers buy anywhere, fulfill from …

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Combat Showrooming By Arming Staff with Mobile Tools

Consumers have access to information wherever and whenever they want thanks to the Internet. Today, customer are arguably more prepared and equipped when they visit stores to shop. But they are increasingly using smartphones and mobile devices to search the …

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McCord Son to Join Family Business

According to a local news outlet, Mike McCord didn’t want to pressure his son to consider taking over the family business, McCord’s Do-It Best hardware store. Quite the opposite — he had contemplated auctioning or closing the business in 10 …

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Time Management Tricks for Small Business Owners

If you always feel behind—and think the only way to stay on top of your business is to work non-stop—try these time management tips. Turn off technology. Yes, technology helps you get more done in less time, but emails, alerts, …

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Dealing With Online Reviews

Nearly 90 percent of consumers check online reviews to learn more about a product, service or business, yet most businesses owners don’t know to garner the power of a positive review or mitigate the negative of a poor one. Use …

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