Customers who come in to Boliantz Hardware in Shelby, Ohio, have a hard time missing the outdoor power equipment display. That’s thanks to the almost-10-foot-tall tree trunk in the middle of the department. The tree trunk serves as a backdrop …

For customers at HomCo Lumber and Hardware in Flagstaff, Arizona, it pays to comment on the company’s Facebook page. Christina Russo, marketing coordinator for the business, finds social media offers the perfect opportunity to get customers engaged in the store, …

Unique products deserve a unique way to be shown off. Inside the front store window at Mayer Paint and Hardware in Rochester, New York, store manager Dennis McCarthy lets employees use their creativity when coming up with ways to merchandise …

Getting more young people interested in a career in hardware retailing is critical to the future of the industry. And for Luke Wiesen, general manager at Millard Lumber’s Spring Hill, Kansas, location, it’s equally important to get students interested in …

When they have a little free time, the employees at Main Street Ace Hardware in Bowling Green, Ohio, stay busy with some creative pursuits: using spare hardware parts and pieces to create homemade artwork including games, models and other knickknacks …

Puzzles, like books, are items many consumers use just once before putting them in boxes or on shelves to collect dust. But six years ago, Valley Hardware & Supply in Halstad, Minnesota, created a solution to this one-time-use conundrum. Customers …

Looking for new ideas for customer engagement? HomCo in Flagstaff, Arizona tried a new promotion last summer that may work for you this year. July 27 is National Hula Hoop Day. More than likely, most customers walking into HomCo didn’t know …

There are some scents just about everyone likes, like the smell of coffee or freshly cut grass. But what about the smell of a hardware store? It seems to be a favorite for customers at Sierra Valley Home Center in Loyalton, …