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Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor and has served as senior editor and now managing editor. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, coaching basketball, going to concerts, boating and cheering on the Cleveland Guardians.

2021 NHPA Top Gun: Greg Templeman

greg templeman

The North American Hardware and Paint Association (NHPA) has recognized key home improvement operators for their successes and strategic solutions for 15 years with the Top Guns award. This award highlights retailers who are committed to their communities, their teams …

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4 Ways to Measure Customer Loyalty

measure customer loyalty

Before you can build customer loyalty, you need to know where your customers currently stand. Customer loyalty can be a tricky metric to measure, but fortunately there are several ways to assess how faithful customers are to your company.  Find …

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Cozy Up With These Cold Weather Must-Haves

Cold Weather Products

For most of North America, winter brings cold temperatures, shorter days and snow. Help customers keep cozy by stocking these must-have cold weather products in your store.  The Sunbeam Cozy Feet Velvet Heated Blanket comes with a digital display controller …

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AC Trends for Your HVAC Department

Hand Adjusting HVAC controls

When it comes to comfort, homeowners in the U.S. are willing to pay to stay cool. In 2020, 95.4 percent of new homes built had a central air conditioning system. Some recent trends emerging in HVAC and air conditioning include …

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Planning Events in a Post-Pandemic World

events post-pandemic

In October, the North American Hardware and Paint Association (NHPA) hosted its first major in-person event since the start of the pandemic, the NHPA All-Industry Conference. The event was held in conjunction with the National Hardware Show. At the helm …

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Canadian Dealers Face Challenges Despite Record Year

Canadian Market Report

Each quarter, Hardware Retailing checks in with the editorial team at Hardlines, a Canadian publication focused on home improvement industry trends. In this installment, learn about the challenges Canadian retailers are facing, from supply chain interruptions to wildfires to technology. …

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Best Practices for Safely Hosting Store Events

Event Management

From private parties to public gatherings, in-person events took a major hit during the pandemic. Most likely, the blanket cancellation of events impacted your operation as well, preventing you from hosting events that connect you with your customers and community. …

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