The North American Hardware and Paint Association (NHPA) celebrated the 2022 graduating class of its Retail Management Certification Program in February. With 34 graduating retailers from all across the U.S. and Canada, the class was the largest in the program’s …

United Hardware has announced the appointment of Chad Ruth as its interim president and CEO. Chad brings a wealth of experience and expertise to the role and has been with the company for more than fifteen years. Former president and …

Spring was in the air as United Hardware held its annual and expanded Lawn & Garden Buying Market in October, shifting the event three months earlier from its prior time slot in January. The event, which was United Hardware’s third …

If you’re not making price changes today, you may not be in business tomorrow. That’s the stark reality of a market plagued by higher-than-normal inflation and supply chain issues. When cost outruns the shelf price, retailers who fail to keep …

If you’re not making price changes today, you may not be in business tomorrow. That’s the stark reality of a market plagued by higher-than-normal inflation and supply chain issues. When cost outruns the shelf price, retailers who fail to keep …

Understanding how to effectively set prices could be intimidating for a new manager. Like many facets of retailing, pricing strategy is part art and part science. How a retailer sets prices will have a direct impact on the viability of …

If you’re like many managers, you may suffer from feedback phobia. It’s easy to tell employees “nice job” when they do something right, but it’s harder to ask them to fix something they’re doing wrong. Put off that conversation too …

Giving employees feedback about their job performance can be tricky waters to navigate for the inexperienced manager. Done correctly, kind and clear criticism can lead to growth and development. Mishandled, critical feedback can be a bad experience that divides a …