Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …

Let manufacturers know what you think! The North American Retail Hardware Association (NRHA) is giving you a chance to provide feedback on your relationship with industry manufacturers in an effort to help channel partners understand retailer wants and needs. Take this 10-minute survey to provide …

Imagine this–a customer approaches the checkout counter with a high-dollar item. He or she pulls out a partially-used gift card, and to the customer’s surprise, the balance comes up as zero. What happened? Your customer experienced a form of digital …

As you plan your holiday marketing campaigns and think through ways to increase foot traffic to your stores, don’t underestimate the value of generosity. The Definition of #GivingTuesday For the past four years, businesses, organizations and individual people have used the Tuesday …

Recruiting and retaining quality employees are essential to the success of your business. Keeping your employees loyal, productive and happy means maintaining a positive work culture in your store, providing recognition and fostering engagement. The National Federation of Independent Business …

Take this 10-minute survey concerning your store’s performance in 2016 and your future plans. You’ll be entered in a drawing for a $100 gift card! We ask that you share this information about your business to help NRHA gather information concerning the state …

Customers shopping at Walmart Canada stores in the Manitoba province will soon see change in payment options. Visa credit cards will no longer be accepted at the 16 locations. The boycott officially begins Oct. 24. Walmart spokesman Randy Hargrove announced the big-box’s decision, stating …

In an age when Google is often your customers’ first stop to find information about your store, you probably groan—or worse—if your business gets a bad online review. And what customers say about your business online may soon get extra …