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Showcase Your Employees’ Training

Through NHPA, independent home improvement retailers can train their employees on essential product knowledge so they are ready to provide the best customer service. Now, NHPA offers retailers a way to publicly recognize their employees’ proficiency with the new Certified to Help distinction.

To be eligible for this designation, retailers must have their employees successfully complete a prescribed set of retail sales training courses from NHPA. Then, retailers will receive marketing materials from NHPA with the message, “Certified to Help.” Materials will include window clings and electronic files you can use to print out as signage or put on your website. As a bonus, eligible retailers will be entered into a drawing to receive a free lunch, sponsored by NHPA. It’s also a great way to recognize the hard work your employees have done to pass an array of training courses.

3 Steps to Get Certified to Help
• Have employees take the required courses
• Apply for Certified to Help designation at YourNHPA.org/membership
• Use marketing materials to promote your outstanding customer service

About Julie Leinwand

Julie Leinwand is the Special Projects Manager for NHPA. She graduated from the Missouri School of Journalism. In her spare time, she enjoys baking fanciful desserts and spending time with her puppies and husband.

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