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Robin Smith

Family Tradition: Robin Smith Has Not Stopped Learning Since She Took Over Her Family Business

Why did you agree to become an NHPA Ambassador? What have you enjoyed the most in your relationship with the association?

It was an easy decision to become an NHPA Ambassador. I became more involved with the organization when I completed the NHPA Retail Management Certification Program. This opened my eyes to all the resources and connections that were available. Through NHPA, I have been able to gain friends from all  over the country who I can lean on for advice. Also, I know I can make a phone call when I hit a problem and someone at NHPA has a solution or can help make a connection to get the help I need.

How do you stay involved in the community?

I am very involved in our community. I actively serve on the board of directors for not-for-profit, chamber of commerce and economic development organizations. We also are heavily involved in our schools and youth sports. Our community supports us, and we support them.

What is the best piece of professional advice you’ve ever been given?

Never stop growing or learning. Needs change for our customer base, so for us to continue to be a shopping destination for our county and surrounding counties, we have to be more than a small town
hardware store. By being a part of the independent hardware channel, we have the opportunity to make our store what our community needs while keeping our small town values and hospitality.

What is your favorite part of your job?

I love this career for many reasons, so it is hard to narrow down to just one aspect. We are making a
difference in our community. We are not just here to sell products; we are a resource for our county. I enjoy that no two days are the same. Not all days are fun, but the good ones make up for those moments.

What do you do for fun when you’re not working?

With three elementary age daughters, my husband and I are very busy when we’re not at the store working. Our girls are into travel softball and basketball, so we enjoy practicing as a family and attending sporting events.

What is your proudest moment as part of the independent channel?

Our store has received numerous awards and designations that I am very proud of. My favorites have been being named a NHPA Young Retailer of the Year honoree in 2021 and being asked to serve on a retailer panel during the National Hardware Show.

About Jacob Musselman

Jacob is the content coordinator for Hardware Retailing Magazine. A lifelong Hoosier, Jacob earned a B.S. in journalism and telecommunications with a minor in digital publishing from Ball State University. He loves making bagels, going to farmers markets with his wife Hannah and two dogs and watching Formula One.