Tag Archives: last word

This month’s feature story takes a closer look at customer returns policies and ways retailers can improve their own policies to keep customers happy while still protecting their operation’s bottom line. As part of the feature story on Page 24, …

Your association will celebrate 125 years of service in 2025. The start of this coming new year means a little bit more to the North American Hardware and Paint Association (NHPA). When the clock strikes midnight to usher in 2025, …

What is your proudest moment as part of the independent channel? My proudest moment has been creating opportunities for team member development and helping the company grow in total.   What is your favorite part of your job? I most …

What is your favorite part of your job? Whether for a customer or for one of our associates, I get great satisfaction from being able to help people find solutions to their issues. Every day there is something new. Having …

Why did you agree to become an NHPA Ambassador? What have you enjoyed the most in your relationship with the association? It was an easy decision to become an NHPA Ambassador. I became more involved with the organization when I …

What is your proudest moment as part of the independent channel? My proudest moment was being named the recipient of the Marc Robichaud Community Leader Award as part of the Hardlines 2023 Outstanding Retailer Awards. I feel like one of …

What is your proudest moment as part of the independent channel? Growing up in the independent channel, I’ve had a lot of proud moments, including working as the seventh generation of the family business at our hometown hardware store, singing …

Each year, Inc. magazine surveys CEOs of the fastest-growing private companies in the U.S., gaining an inside look at their growth strategies, how they handle current challenges and opportunities they want to embrace. See the responses from these CEOs to …