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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

A Culture of Selling: Getting Everyone to Sell

If you think of sales as the engine that drives your business, then every employee is a moving part in that engine. But they’re not merely “cogs in a wheel,” because if anyone fails to do their part, the entire …

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Advanced Paint Sales Training Now Available

If you want to differentiate your paint business from everyone else in the market, you’ll need competent and confident employees. The North American Hardware and Paint Association (NHPA) now offers another tool for your training arsenal. Advanced Paint Sales is …

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Loss Prevention Technology Roundup

As technology advances, there is an ever-increasing array of tools available to help you deter and detect theft at your retail operation. Understanding your options and making sure you’re using the solutions that make sense for your business is key …

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How to Shut Out Cybercriminals

Given that a cyberattack could shut down your entire business, preventing one should be a top priority. With a background in IT and cybersecurity, Rob Hord, IT manager at Island Home Center and Lumber in Vashon, Washington, takes a proactive …

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