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When Your POS Doesn’t Fit Your Needs

When you need an effective technology solution, sometimes the answer is to build it yourself. As Jeremy Peterson was opening the second location of Family Hardware in Florida, he hit a snag with the company’s existing POS company. He discovered that his current company couldn’t support the system in the new store. After researching several other POS providers, he couldn’t find a good fit for his company’s needs.

So, he used his self-taught IT background to develop a solution: He built his own POS system. Peterson says he does not have a formal education in IT but grew up surrounded by technology and enjoys experimenting with innovation.

“At the time, I was redesigning and updating the company website, and the backend was similar to what we need for the POS system,” Peterson says. “So as we were building out the store and getting it ready to open, we were building out the website with the developer. We were able to get the new POS system ready for launch on day one of the store opening.”

While going out on his own was a big risk, for Peterson, his willingness to create his own solution paid off with a successful system that he also implemented into the original location.

“We learned that just because you pay for a service, doesn’t mean it is always going to work for you,” Peterson says. “There is a sense of pride in knowing that our system fulfills our needs.”

Discover More

Hear more about Peterson’s innovation at the 2023 NHPA Independents Conference held Aug. 2-3, 2023 in Dallas. During the conference, Peterson will take part in a panel discussion on “Streamlining Operations Using Technology.” Learn more about their panel and the other tech topics being presented, and register for the conference here.

About Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor for Hardware Retailing magazine. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, going to concerts, boating and cheering on the Cleveland Indians.

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