In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …
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Orgill, Inc. has announced it will be harnessing the latest in interactive meeting technology to make its upcoming e-Volution online buying event a more immersive and interactive experience for attendees. Orgill is partnering with Zoom, the industry leader in online …
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Following a postponement earlier this year, the National Hardware Show (NHS) has now cancelled its 2020 gathering, which was set to take place Sept. 1-3 in Las Vegas. Event organizers say the decision to cancel was made to prioritize the …
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spoga+gafa, the global lawn and garden showcase event, has postponed its previously scheduled 2020 event. Originally, the event was to take place in Cologne, Germany, Sept. 6-8, but will now be held May 30-June 1, 2021. Event organizers say going …
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Lowe’s president and CEO Marvin Ellison recently discussed how the big-box home improvement chain is adapting to serve customers during COVID-19, prioritize shopper safety and respond to nationwide social movements. Ellison was the latest guest in the National Retail Federation‘s …
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To understand how COVID-19, shelter-in-place restrictions and customers’ new expectations for safe, reliable home improvement shopping were impacting the industry, the North American Retail Hardware Association (NRHA) recently deployed the COVID-19 Business Impact Survey. In total, nearly 300 independent home …
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True Value Co. has announced the transition of its previously scheduled Fall 2020 Reunion to a virtual event. The Fall V-Union will take place Sept. 29-Oct. 1. Previously, True Value aimed for its Fall 2020 Reunion to be held in …
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Summertime in North America is traditionally a season of momentum for the home improvement industry. Construction crews take advantage of warm weather to build new homes and offices. Families spend more time outdoors, discovering small projects—a doorknob to replace, pavers …
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