Hardline wholesaler True Value has topped Newsweek’s 2020 list of America’s Best Customer Service Brands in the “Home Improvement Stores” category. “True Value retailers are winning where it matters most: with customers,” says John Hartmann, president and CEO of True …
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Two independent hardware stores are among the 25 quarterfinalists for the 2019 Indie Award, a contest from Independent We Stand that allows people to vote for their favorite small business to earn the title of Independent Small Business of the …
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Walmart and Target are both using artificial intelligence to streamline their operations, but how each company is making use of retail robots underscores the possibilities and pitfalls of in-store robotic technology, an article from CNN reveals. Walmart is investing heavily …
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The North American Retail Hardware Association (NRHA) has partnered with Pointy to help retailers strengthen their online presence—but the $399 offer exclusive to NRHA members will expire on Oct. 31. Starting Nov. 1, the price for NRHA members will increase …
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Around nearly every corner of the 2019 Do it Best Fall Market this weekend in Indianapolis, attendees could see New Vendor flags flying high above exhibitors’ booths. The flags are a symbol of the co-op’s commitment to continue providing new …
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At the 2019 State of Independents Conference Dec. 5 in Indianapolis, industry analysts and retailers will take a look at how global changes are affecting their day-to-day retail reality on a local level. Registration to attend the one-day event held …
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Douglas Audette will be the new president and CEO of United Hardware Distributing Co., the company’s board of directors has announced. Audette will replace Steven Draeger, who announced his decision to retire in May after serving as president and CEO …
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During the True Value 2019 Fall Reunion, president and CEO John Hartmann took time to speak to Hardware Retailing about how the company’s new supply chain upgrades, digital marketing programs and other new initiatives will empower the retailers who choose …
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