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Tag Archives: Gen Z

Customer Service Needs of Upcoming Generations

upcoming generations

According to a recent report from Gen Z Planet, a research and advisory firm, Gen Z’s disposable income has reached a total of $360 billion in the U.S. and will only increase as more members of the generation enter the …

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Gen Zers Share Insights About Customer Service

Gen Z

Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Hardware Retailing spoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane, Washington, and Gerry Newenhof, an …

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