Lowe’s has announced plans to hire more than 65,000 employees in 2019. In a press release, the company says the new hiring initiative will enable it to “improve customer service and product availability.” More than 50,000 of these hires will …
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Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …
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Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …
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No matter how well you run your store and regardless of how well your employees provide customer service, more than likely you’ll eventually find a customer who has a complaint. The reasons may vary. Maybe they purchased a defective product, …
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Click the image above to view a full PDF. Redefining Service If your business doesn’t have an online presence, you’re not prepared for the future. That sentiment was a strong takeaway from the North American Retail Hardware Association’s (NRHA) third annual …
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Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …
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In an age when Google is often your customers’ first stop to find information about your store, you probably groan—or worse—if your business gets a bad online review. And what customers say about your business online may soon get extra …
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Nicole Daniels is a cashier and works the paint counter at Harris Ace Hardware. She’s used to helping customers; that’s her job. But customer service became far more important in January than it had ever felt to Daniels before. A …
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