Click the image above to view a full PDF. Redefining Service If your business doesn’t have an online presence, you’re not prepared for the future. That sentiment was a strong takeaway from the North American Retail Hardware Association’s (NRHA) third annual …
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Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …
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In an age when Google is often your customers’ first stop to find information about your store, you probably groan—or worse—if your business gets a bad online review. And what customers say about your business online may soon get extra …
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Nicole Daniels is a cashier and works the paint counter at Harris Ace Hardware. She’s used to helping customers; that’s her job. But customer service became far more important in January than it had ever felt to Daniels before. A …
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Like so many other retailers, Target is trying its best to engage with millennial customers by trying to figure out their wants and needs. That’s part of working on beefing up the company’s U.S. business, which CEO Brian Cornell had …
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Are you providing good customer service both online and in person? A recent survey from the National Retail Federation shows that customers’ expectations for online service are the same as what they want when they walk into your physical store. More than likely, …
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Hardware Retailing The Industry's Source for Insights and Information
