At B&B Hardware in Milan, Illinois, owners RJ and Helen McDaniel added rental services to provide an even higher level of customer service. When the McDaniels moved the store to its current location in 2007, it was the perfect opportunity …
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Ahead of the Do it Best Spring 2024 Market in Houston, Hardware Retailing had the opportunity to talk to vice president of merchandising Jason Stofleth. Learn more about the co-op’s strategies for helping retailers navigate inventory and increase foot traffic …
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At Lee’s Home Center in Millstadt, Illinois, building materials category evaluator Brayden Vogel identified a problem and is doing his part to fix it. Since starting at Lee’s Home Center in 2019, Vogel has seen a shift in the needs …
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For over 40 years, the Brownsboro Road location of Brownsboro Hardware & Paint in Louisville, Kentucky, has provided an extra level of service to customers with an in-house U.S. Postal Service contract post office. The store also touts a UPS …
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Over the last century, LeVahn Brothers has evolved from a plumbing contracting business into a full-service hardware store with a focus on plumbing repair items. Andy LeVahn took over the business from his father in 2018 and is the fourth …
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Improving Efficiency: Learn how Eric Hassett and Hassett Hardware utilize technologies to improve customer service at hardwareretailing.com/technology-mix. Hardware—along with hard work and a love for people—runs in Eric Hassett’s blood. Those qualities have led to an extremely successful career at …
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On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …
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A core category, plumbing may not be considered the most inspiring area of your salesfloor. However, investing in categories that are regular traffic-drivers can lead to more knowledgeable team members, which creates more satisfied customers and increased sales. Hardware Retailing …
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