Tag Archives: customer experience

At PlanItDIY.com, we are always looking for great retailer bloggers who can tell us more about what’s going on behind-the-scenes at their stores, what their customers are up to and what projects they’re working on in their homes or stores. …

Want to make it quick and easy for your customers to get a special order? Check out the following tips. To read more about special orders, be on the lookout for our feature story in the June issue of Hardware …

As a website consultant focused on serving independent home improvement retailers, I truly enjoy working with retailers like yourself and have learned so much over the past few years about how you build your businesses. What’s most impressive to me …

By Michael Bergdahl, author and business consultant Isn’t it ironic that it takes years to build a great customer relationship, but only moments to tear one apart? Below are several of the most common customer service mistakes companies make. The …

This presentation looks at what makes Amazon so successful, how consumers’ attitudes about shopping online for home improvement products have changed and the effect these changing habits have on the home improvement industry. To view the full presentation, click here.

By T.J. Comstock, owner of Northwest Hardware, LLC Recently I was talking to a fellow hardware retailer and we got into a discussion about accounts receivable (A/R) levels in our stores. I mentioned what my levels were and he seemed …

Nestled in Boston’s historic Beacon Hill neighborhood, a small, independent hardware store named Charles Street Supply Company attracts hordes of loyal customers. What’s its secret? The store knows its customers and anticipates their needs. It has built a strong brand …