Tag Archives: customer experience

House-Hasson Hardware has rolled out a new program for its independent retailers, allowing them the opportunity to help extend credit lines to their customers. The distributor introduced this program to help remove risks their retailers faced for carrying their customers’ notes …

True Value is placing an increased focus on helping members improve customer service and announced several initiatives aimed at doing so at the company’s Spring Reunion held in Dallas this past weekend. John Hartmann, True Value President and CEO, spoke …

Consumers want their shopping experiences to be efficient, convenient and enjoyable — and while Internet stores offer them many benefits, they know physical stores still do, too. PwC’s international Total Retail Survey notes that the top three reasons worldwide that consumers make in-store purchases are not …

For a $5 fee, nearly three dozen Ace Hardware stores in the U.S. are sending employees to deliver online orders to customers’ homes, businesses and job sites. Ace launched its Express Delivery pilot program earlier this year at 33 stores in Arizona, Colorado, …

Stay up-to-date on professional, home improvement industry and association news and practices. Connect with Hardware Retailing magazine and the North American Retail Hardware Association on social media and access the latest news and resources available to better train employees and improve business practices and …

Retailers who focus mainly on increasing customer counts and average ticket sizes are missing a key metric: conversion rate. Conversion rate is the ratio of people who enter a store compared to how many actually make a purchase. Only 35 percent of retailers …

The Home Depot is supplying store associates across the U.S. with new hand-held devices to help customers look for products, but also to track data and use like typical smartphones. Employees will be able to use the next generation FIRST Phone, a Zebra Technologies Device, …

Car salesmen are some of the best in the business. Each day they use effective sales techniques and provide their clients with excellent customer service. Below are 10 lessons you can learn from car salesmen and how you can apply their techniques …