Tag Archives: customer experience

To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org  The restaurant industry has been doing it for years. Customers call in or place an order online, then go to the restaurant to get their carryout dinner. The …

This month, Ace Hardware and The Grommet announced a collaboration that brings innovations of local makers into Ace Hardware retail stores. The Grommet, a product-launching platform for innovative consumer products, began its partnership with Ace for the holiday season, and it will continue in …

There are just a few shopping days left before Christmas. Want to bring those-last minutes shoppers into your store? Here are three ideas to try: Gift Sets People love prepackaged gifts around the holidays, as they make good host gifts …

Amazon Go, the latest brick-and-mortar venture from the online retailer, allows consumers to take products from the shelves and skip the checkout. Called the “Just Walk Out” shopping experience, Amazon Go is modeled after technology found in self-driving cars, like computer …

Walmart and Target are improving their online order in-store pickup processes to compete against Amazon during the busy holiday season, according to The Wall Street Journal. During a time when Amazon.com is thriving in online sales and home delivery, in-store pickup …

In the December 2016 issue of Hardware Retailing magazine, child safety experts share knowledge on the childproofing category. Through interviews with these experts and additional research, Hardware Retailing gathered the childproofing resources below. Retailers can utilize these resources to help learn more …

At Steve’s Ace Home & Garden in Dubuque, Iowa, customers can find many unique items. From power tools and garden hoses to cloth diapers and child proofing products, this store has it all. Although the business began as a home and garden center, other businesses …

Today’s retailer has more competition than ever. Not only are big-box chains still a factor, but retailers also have to face consumers turning to e-commerce platforms like Amazon for a quick and easy shopping experience. To help their retail members remain …