Tag Archives: customer experience

For the past few months, Independent We Stand, a movement that exists to support independent businesses, has held its seventh annual Independent Small Business of the Year award, or Indie Award contest. The contest is designed to help recognize the top …

Retailer-led panels delivered industry-specific takeaways and anecdotes during the 2017 North American Retail Hardware Association (NRHA) State of Independents Conference in Chicago on Dec. 7. Dan Tratensek, executive vice president of NRHA and publisher of Hardware Retailing magazine, and Jim …

Developing relationships with customers is a high priority for any retailer. For Burney Hardware in Aberdeen, North Carolina, that extends to some of the newest homeowners in its area. For several years, Burney Hardware has worked closely with Habitat for …

The second annual eRetailer Home Improvement Summit was held Nov. 29-Dec. 1 in Orlando, Florida, and speakers at the event discussed how home improvement retailers and suppliers can compete online. Differentiating Your Store Al Meyers, who leads business innovation strategy …

Target has unveiled its first “next-generation” store in Houston as it prepares to spend billions in the next four years to remodel more than 1,000 stores across the U.S. to compete against e-commerce titans, the Houston Chronicle reports. The first …

When Invermere Home Hardware decides to have some friends over for a party, the British Columbia-based business doesn’t joke around. It brings in every last bit of fun to be had and makes sure a worthy cause benefits when it’s …

Earlier this fall, Independent We Stand, a movement that exists to support independent businesses, kicked off its contest to help recognize locally owned small businesses that have gone above and beyond to deliver great customer service and community support. After …

Staying sharp with customer service means listening to what customers have to say about their experiences. At City Mill, customers can post comments on social media sites like Facebook and Yelp, but many of them choose to use the store’s …