Tag Archives: customer experience

This week, Amazon opened its first automated grocery store at its Seattle campus, CNBC reports. The 1,800-square-foot grocery store, called Amazon Go, operates without cashiers and registers, and the e-commerce giant says that customers won’t have to wait in line …

Have you ever wanted a behind-the-scenes look at the Home Depot? You’re in luck. The company has created new podcast series called “Give Me An H,” which dives deeper in the “unique culture through the eyes and experiences of associates …

Spending growth at small businesses has outpaced big-box chains in the past two years and affluent consumers are contributing to the growth, according to Bloomberg. When consumers aren’t shopping online, they are seeking out businesses that provide personal connections and …

When Len Hunt found an antique refrigerator for sale on eBay, he knew it was an offer he couldn’t pass up. “We removed the doors, painted them with some specialty craft paint and then attached the door to the wall …

Click the image above to view a full PDF. One size does not always fit all. Sometimes a customer’s needs are so specific that nothing other than a product so specialized it would not normally be part of a store’s …

The Home Depot CEO Craig Menear says “the amount of change that’s happening in our business” is what keeps him awake at night in a Dec. 20 episode of the Marketplace® podcast, distributed by American Public Media®. “Being able to …

Patriotism and proudly representing the U.S. is not a sometimes thing for Bloomington Hardware. The Bloomington, Indiana, store offers a year-round program for customers to bring in any American flags that are worn and no longer meet the standards for …

For its third annual Ladies’ Night, JL’s Home Hardware Building Centre in Guelph, Ontario, decided to put on a real show. The event, designed to raise funds for a worthy charity each year, is also one the community looks forward …