Tag Archives: customer experience

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org After the Storm Shrieking winds, pounding rain, choking smoke—these portents of disaster can haunt communities around the world. Whether it is landslides in the hills of …

It’s springtime, which means you’re likely seeing more foot traffic, and those feet may be dirty. Even though business is picking up the pace, you should still commit to regular spring cleaning maintenance. Having a clean store will help customers …

Click here to download the PDF of the story. In a perfect world, everyone would live by a common rule: Sharing is, in fact, caring. In previous generations, communities would band together on projects and share materials, skills and equipment …

Deanna Tratensek has spent many years as a volunteer at the North American Retail Hardware Association (NRHA) All-Industry Conference. But she’s not a retailer, she’s a consumer and an observer at the event. In between attending stage presentations and assisting …

As spring shopping starts to heat up, make sure you’re taking full advantage of the season with an effective merchandising strategy. While having the correct mix of products in the store is important, you still could miss sales if those …

Click the image above to view a PDF of this story. A boost in sales, a crowd in the store, lots of goodwill toward your business—there are many reasons why you might host a special event. These events offer a …

Curiosity is a powerful motivator. So, when Neil Schneider started putting rebus, or pictogram, puzzles in the front window of his store, J&M Hardware & Locksmiths in New York City, he hoped they would at least make customers curious enough …

Click the image above to view a full PDF. From Dream to Reality For one Idaho retailer, betting big in Las Vegas paid off. In May 2017, Robert Lau was on stage at the National Hardware Show®, alongside nine other independent …