Tag Archives: customer experience

Curiosity is a powerful motivator. So, when Neil Schneider started putting rebus, or pictogram, puzzles in the front window of his store, J&M Hardware & Locksmiths in New York City, he hoped they would at least make customers curious enough …

Click the image above to view a full PDF. From Dream to Reality For one Idaho retailer, betting big in Las Vegas paid off. In May 2017, Robert Lau was on stage at the National Hardware Show®, alongside nine other independent …

This week, Amazon opened its first automated grocery store at its Seattle campus, CNBC reports. The 1,800-square-foot grocery store, called Amazon Go, operates without cashiers and registers, and the e-commerce giant says that customers won’t have to wait in line …

Have you ever wanted a behind-the-scenes look at the Home Depot? You’re in luck. The company has created new podcast series called “Give Me An H,” which dives deeper in the “unique culture through the eyes and experiences of associates …

Spending growth at small businesses has outpaced big-box chains in the past two years and affluent consumers are contributing to the growth, according to Bloomberg. When consumers aren’t shopping online, they are seeking out businesses that provide personal connections and …

When Len Hunt found an antique refrigerator for sale on eBay, he knew it was an offer he couldn’t pass up. “We removed the doors, painted them with some specialty craft paint and then attached the door to the wall …

Click the image above to view a full PDF. One size does not always fit all. Sometimes a customer’s needs are so specific that nothing other than a product so specialized it would not normally be part of a store’s …

The Home Depot CEO Craig Menear says “the amount of change that’s happening in our business” is what keeps him awake at night in a Dec. 20 episode of the Marketplace® podcast, distributed by American Public Media®. “Being able to …