Tag Archives: customer experience

Todd Kirschner is proud of how Trio Hardware has bought into the community near Plainview, New York. The store has built a strong following in the community through its support of local organizations. That following made an appearance when dozens …

To help connect with customers and contain mice in the store, the owners of Kelly’s True Value Hardware in Newburyport, Massachusetts, adopted a feline employee. The cat came to the store with the name JackKnife, but they changed his name …

Staff members at O’Connor True Value Hardware in Billerica, Massachusetts, were looking for a new way to engage with customers through Facebook when another local business, a butcher, got a big boost to its social media engagement with a contest. …

Over the next five years, Home Depot will spend $1.2 billion to deliver products faster as customers’ expectations for delivery speeds shift, The Wall Street Journal reports. As part of its plan to reach 90 percent of the U.S. population …

In the weeks leading up to Memorial Day, Mark Shook got his customers thinking about how they could give back to veterans. Shook, manager at Waters True Value in Emporia, Kansas, joined forces with two other businesses in town to …

Home Depot and Walmart have both recently installed in-store pickup options for online orders, USA Today reports. Customers who make online purchases from Home Depot can come to participating locations, unlock one of the pickup lockers and retrieve their merchandise …

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org Garages were added to homes in the 1920s and 1930s as vehicle ownership became more common. In the early years, the sole purpose of a garage …

Customers at Dollar General stores in Nashville, Tennessee, can now pay for items directly through their smartphones, company CEO Todd Vasos announced in a May earnings call. Vasos says the app launched in May and will soon expand to include …